Workshop

A workshop is characterized by a group of individuals who have come together with a common goal i.e. to acquire new knowledge, problem solve, brainstorm or innovate. Depending on the size of the group, a workshop is facilitated by a single or multiple facilitators. A workshop removes participants for their everyday contexts and places them in a context that provokes reflection and innovation.

A workshop is a collaborative session where a group of individuals come together with a shared goal – whether to acquire new knowledge, solve problems, brainstorm ideas, or drive innovation. Depending on the group size, one or more facilitators guide the process. As a key part of workshop research methodology, workshops create a focused environment that removes participants from their everyday contexts, encouraging reflection and creative thinking to generate meaningful insights.

Quick details:

Workshop

Structure:

Semi-structured with up to 20 participants per facilitator

Preparation:

Space, Logistics, Participant recruitment, Preparation, Topics

Deliverables:

Recordings, Documentations

Workshop

More about Workshop Research Methodology

In the 1980s, the term “workshop” primarily referred to a place where things were made or repaired. Today, however, workshops are understood as collaborative group sessions where participants engage in learning, collective problem-solving, brainstorming, or innovation.

Workshops serve as an effective tool for employee learning and development within organizations and are particularly useful in facilitating organizational change, such as during an ERP implementation. Beyond training, workshops are also a valuable workshop research methodology used to gather both primary and secondary data from participants.

Primary data arises in real-time through interactions between researchers and participants, while secondary data is derived retrospectively from notes, recordings, or related documents. The quality of analysis can vary depending on whether it is conducted by someone who attended the workshop or an external analyst—each offering unique advantages, such as firsthand insight or objective evaluation.

In research-oriented workshops, participants actively engage in activities as part of the research design, with facilitators often adopting the role of ethnographers to observe and interpret group dynamics.

Types of Workshops

There are four types of workshop methods: Contractual, Consultative, collaborative, and collegiate. The methods, their purpose, advantages and disadvantages are listed below

Method

Purpose

Advantages

Disadvantages

Contractual

To conduct research on the workshop participants in inquiries and experiments.

Research participants devote set time for the workshop as participation is paid.

In cases where participants are paid to participate, a thorough background check is required to ensure authenticity.

Consultative

To consult workshop participants on domain specific issues and regarding their opinions before interventions are made.

Valuable and meaningful insights can be gained through this approach.

In case, experts are consulted during the workshop, the expert opinion i.e. the participant fee could be very high.

Collaborative

To problem solve, brainstorm or innovate. The researchers and participants work together, but with the researcher is in control.

Can lead to developing greater empathy as well as a great rapport between the researcher and participant.

  • May affect the natural journey of the participant.
  • Can lead to research subject and researcher bias.

Collegiate

The workshop researchers and participants contribute in a mutual process controlled by the participants.

  • Can lead to developing greater empathy as well as a great rapport between the researcher and participant.
  • May affect the natural journey of the participant.
  • Can lead to research subject and researcher bias.

Advantages of Workshop Research Methodology

1. Thought Diversity

Workshops bring together diverse participants, generating a wide range of ideas and perspectives. This diversity fuels richer insights during workshop research methodology sessions.

2. Group Think

With multiple individuals collaborating, ideas are generated rapidly. The collective experience of the group enhances problem-solving effectiveness, making workshops a powerful tool for creative problem solving and innovation

3. Creative Problem Solving

Workshops stimulate creativity by encouraging participants to brainstorm and explore solutions together, fostering innovative outcomes that might not emerge in isolated settings.

Disadvantages of Workshop Research Methodology

1. Time and Cost Intensive

Contractual or consultative workshops can be resource heavy. Without effective synthesis, sessions risk becoming unproductive, consuming significant time and budget without delivering actionable results.

2. Need for Experienced Facilitators

An experienced facilitator or moderator is crucial to create a comfortable environment where all participants feel encouraged to contribute, ensuring balanced participation and maximizing the value of the workshop research design.

3. Too Many Cooks in the Kitchen

Large groups may hinder focused idea generation. Sometimes, too many participants can dilute creativity, making it challenging to produce innovative solutions in a single session.

4. Fear of Judgment & Inauthenticity

Participants who fear criticism may withhold honest feedback, affecting the authenticity and depth of insights gathered during the workshop.
Think Design's recommendation

Workshops are among the most effective and innovation-inspiring problem-solving methods when executed properly. However, they are not always the best choice—especially when group settings may be counterproductive. In such cases, consider alternatives like in-depth interviews for more focused insights.

While workshop research methodology shares similarities with focus groups, a key difference is that workshop participants often represent broader user personas. This assumes participants are unbiased and authentic, which is a significant consideration since individual opinions can sometimes skew findings.

Despite these challenges, workshops remain a popular research and problem-solving technique for good reasons:

  • Insights gathered from workshops can reduce the need for extensive primary research, saving time, effort, and costs.
  • Solutions developed through collaborative workshop prototyping and problem-solving incorporate multiple perspectives, increasing their relevance and likelihood of stakeholder buy-in.
  • A well-facilitated, intensive workshop can produce richer, more actionable outcomes in a single day than prolonged individual interviews and data consolidation.

By following best practices in workshop research design and facilitation, organizations can harness the full potential of workshops to drive innovation and user-centred solutions.

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