AI’s Transformative Impact: Does It Share Our Biases?
As humans, we are prone to making mistakes, but when an AI (artificial intelligence) system stumbles upon an error, is it forgiven or forgotten? As it turns out, they are definitely not forgotten. AI systems generate solutions based on the training data they are given, but if the training data contains biased human decisions or […]
UI/UX Insights & Trends in Entertainment, OTT, News: 2021
Big shifts and rejigs are in process across the entire entertainment value chain. While the closure of public entertainment options is largely increasing the bargaining power for streaming sites, it is also creating a longer-term shift in consumer behavior and sentiments. Opportunities abound in a time of crisis – how the industry aggregates user attention […]
Clustering Datasets: How to discover your order in the chaos?
Data has a lot of untapped potential. However, a dataset that is not classified or grouped does not create meaning for the users. The most important thing to make the data meaningful is to organize the information in a way that the user will easily access and understand. We explore the value of clustering data […]
Design becomes learnable: Experience Design in the age of AI
It is often thought that once a good design is made it needs to be learned by the user. The digital age is posing an opportunity for the existence of a different kind of design – where the design learns about the user behavior and modifies itself. What opens up is a plethora of new possibilities […]
The Future with Voice Experiences
Today, voice AI agents don’t just listen. They comprehend, remember, and respond with a level of nuance that was unimaginable five years ago. The shift isn’t incremental. It’s architectural. And for anyone thinking seriously about user experience, it demands a rethink of how we design interactions from the ground up. In fact, the numbers confirm […]
AI Powered Services: A Disruptor Around the Corner
Services have come a long way in the last two decades: From human enabled, personal and intelligent to what we know as services today: self-serviced, cloud hosted and technology powered services. The question I want to raise here is: With the penetration of AI, will those services become bot enabled, personal and intelligent? Hari Nallan […]
UX in the times of AI: Trusting Intelligence
This post is a sequel to an earlier one titled ‘UX in the times of AI: Designing with Bots’. In this post, we will look at a few philosophical aspects of cyber consciousness, collective intelligence or machine intelligence and the design considerations that must be looked at in conjunction with trusting this technology. Hari Nallan […]
UX in the times of AI: Designing with Bots
This is Part 1 of my series on How AI would impact UX and vice versa. This write up covers different facets of chat bots and the resulting experiences. Hari Nallan & Symran Bhue – July 2017 In an Artificially Intelligent world, pairing future-tech and design will result in incredibly innovative products which will transform […]