How can UX revitalize the Financial Services sector?
The turn of the decade has shown a change in how people and institutions are interacting with money. With an advent of rapidly advancing technologies in the fray, an era of the informed consumer has been embarked, with evolving expectations and a changing regulatory landscape, also clawing its way to disrupt the most traditional sector […]
Design in the age of digitization: The next agenda for industry 4.0
At OSRAM’s Berlin plant of manufacturing xenon lamps, more and more employees are sharing about their improved abilities to carry out their tasks faster and more efficiently with greater precision using an app on their mobile devices. The ticket manager (this new-digital application), which gives them their work assignments and keeps them constantly up to […]
Four types of death and how to avoid them?
In the last few months, I had travelled extensively and the memories I have are those of my connections with the people I met. I’m very lucky to have met entrepreneurs, executives, designers, thinkers, friends, family and many of those who were part of my journeys. Manifestations of my thoughts on meeting these people would […]
A Service Design Workshop Framework for 2026: Deepali Saini
Running a service design workshop isn’t just about gathering people in a room and brainstorming ideas. Over the years, I’ve learned it’s about orchestrating cross-functional collaboration that transforms systemic challenges into actionable innovation. Whether you’re redesigning an existing service or conceptualizing something entirely new, the workshop you facilitate can be the difference between incremental tweaks […]
Enterprise apps: Are we at an inflection point?
There has been significant change in the way enterprises work in the past decade, while digital technologies that power these enterprises are yet to keep pace with it. Are we now at a point of inflection? Hari Nallan – November 2017 Today’s Enterprises have: Teams that are geographically spread, with members working from various […]
How can persuasion strategy drive better conversions?
“How can I log into a loan app through Facebook? My friends will know I applied for a loan.” Namrata Dhanak – July 2017 “I needed money in 24 hours for a medical emergency.” “I can give them access to my bank account if I can get a quicker loan. But is there a […]
Why to fail early and how?
I came across the concept of failing early a few years back when I understood the several facets of Design Thinking. A decade later, today, this is catching up like wildfire across established technology companies and start-ups alike. Let us get an understanding of why and how. Hari Nallan – July 2017 Challenges Associated with […]