Hari’s talk on CX for MICE Labs’ Start-up in Crisis initiative

  • M.I.C.E Labs
  • June 2020

 

Speaking to the audience of MICE (Medical Innovation Creativity and Enterpreneurship) Labs Start-up in Crisis initiative, Hari presented his knowhow in Customer Experience Strategy, Research and Design. Hari walked the audience through several fundamental concepts of CX including:
  • Journey maps and the importance of them.
  • Customer segmentation and how to go about doing it.
  • Scenario stories, a story telling way of detailing journey maps
  • Product and Business proposition from CX point of view.
Hari’s talk on CX for MICE Labs’ Start-up in Crisis initiative

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