Panel Discussion: Customer Experience and Communications

  • Mobile Marketing Association
  • July 2020

 

Hari Nallan was a panelist at MMA’s virtual event on Customer Experience and Communications. The panel was co-attended by John Kerr, CEO, Edelman Singapore and Vinay Dixit, Ex-VP, Electrolux and McKinsey & Company. Among many topics, the panelists discussed:
  • Relevance of CX in the post pandemic era.
  • Omni-channel vs. Digital only channel approaches.
  • Communications in the context of CX.
  • Insights from the panelists’ vast experience in the domain of CX, Marketing, Product Development and Communications.
Panel Discussion: Customer Experience and Communications

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