Hari Nallan was a panelist at MMA’s virtual event on Customer Experience and Communications. The panel was co-attended by John Kerr, CEO, Edelman Singapore and Vinay Dixit, Ex-VP, Electrolux and McKinsey & Company. Among many topics, the panelists discussed:
- Relevance of CX in the post pandemic era.
- Omni-channel vs. Digital only channel approaches.
- Communications in the context of CX.
- Insights from the panelists’ vast experience in the domain of CX, Marketing, Product Development and Communications.
