How can UX revitalize the Financial Services sector?
The turn of the decade has shown a change in how people and institutions are interacting with money. With an advent of rapidly advancing technologies in the fray, an era of the informed consumer has been embarked, with evolving expectations and a changing regulatory landscape, also clawing its way to disrupt the most traditional sector […]
Design in the age of digitization: The next agenda for industry 4.0
At OSRAM’s Berlin plant of manufacturing xenon lamps, more and more employees are sharing about their improved abilities to carry out their tasks faster and more efficiently with greater precision using an app on their mobile devices. The ticket manager (this new-digital application), which gives them their work assignments and keeps them constantly up to […]
Four types of death and how to avoid them?
In the last few months, I had travelled extensively and the memories I have are those of my connections with the people I met. I’m very lucky to have met entrepreneurs, executives, designers, thinkers, friends, family and many of those who were part of my journeys. Manifestations of my thoughts on meeting these people would […]
AI Powered Services: A Disruptor Around the Corner
Services have come a long way in the last two decades: From human enabled, personal and intelligent to what we know as services today: self-serviced, cloud hosted and technology powered services. The question I want to raise here is: With the penetration of AI, will those services become bot enabled, personal and intelligent? Hari Nallan […]
UX in the times of AI: Trusting Intelligence
This post is a sequel to an earlier one titled ‘UX in the times of AI: Designing with Bots’. In this post, we will look at a few philosophical aspects of cyber consciousness, collective intelligence or machine intelligence and the design considerations that must be looked at in conjunction with trusting this technology. Hari Nallan […]
Better User Experience through user engagement
A friend recently asked me what my most used app was. It was an interesting question to ponder. I use Slack, Google News, Instagram, LinkedIn and Facebook everyday, but none of them come close to how much time is spent using Spotify. I like to use it in the morning along side my Ultimate Ears […]
UX in the times of AI: Designing with Bots
This is Part 1 of my series on How AI would impact UX and vice versa. This write up covers different facets of chat bots and the resulting experiences. Hari Nallan & Symran Bhue – July 2017 In an Artificially Intelligent world, pairing future-tech and design will result in incredibly innovative products which will transform […]
5 approaches to superior Enterprise UX
IT powered enterprises have come a long way, from digitizing operations and streamlining processes in the last decade to automation, data intelligence and resource optimization today. In this context; and being at the helm of affairs strategizing enterprise UX work at my company, I have a few insights to share. Hari Nallan – October […]