Roamware: Enterprise Analytics Dashboard UX Design for Telecom
Our Strategy The Thinker Approach Mobileum approached Think Design with a unique challenge: to design a Roaming Business Intelligence and Analytics tool that could operate seamlessly across Web, Tablet, and Mobile platforms. The objective was to create a scalable enterprise analytics dashboard UX design capable of supporting complex telecom datasets while enabling faster, insight-driven decision-making […]
Globetouch Connect : Driving seamless global connectivity
The Challenge The goal of the leadership at Globetouch was to provide an M2M common services platform in the ecosystem, which could seamlessly support 2G, UMTS and LTERAN technologies provided by MNO or MVNE network. The current challenges included reducing the information overload on the platform, providing multilingual support at user level and providing a […]
Figo: Roaming, with no strings attached
Challenge A new opportunity in the context of data roaming was identified and proposed by the Globetouch team. As UX Practitioners, Think Design’s role was to tangibilize this idea into a seamless, usable and delightful product that is mature from the day it would be launched. Our Methodology A three day stakeholder workshop resulted in […]
GSMA: Secure Digital Identity Through Mobile Authentication User Research
Our Strategy The Thinker Approach To conduct comprehensive research, our first steps were guided by defining a research foundation and recruitment criteria through a primary basic study. A UX audit was done to identify and judge the existing product’s UX around the areas of customer onboarding, navigation, and data representation, helping us define user tasks […]
Infozech: Telecom Enterprise Dashboard Design for Data-Driven Operations
Our Strategy The Thinker Approach We began by aligning with stakeholders to understand the business vision, product capabilities, and the operational realities of telecom infrastructure monitoring. Through workshops and collaborative sessions, the team mapped key use cases for different user groups, including monitoring teams, operational managers, and maintenance personnel. Personas and task models were developed […]