Roamware: Predictive Roaming Analytics for Telecom Providers
Challenge Mobelium approached Think Design with a unique challenge to develop a new and intuitive Roaming Business Intelligence and Analytics Tool, which was compatible across different platforms – Web, Tablet & Mobile. In order to promote roaming services with maximum impact, there existed a necessity to identify sources of loss which could help in monetization […]
Globetouch Connect : Driving seamless global connectivity
The Challenge The goal of the leadership at Globetouch was to provide an M2M common services platform in the ecosystem, which could seamlessly support 2G, UMTS and LTERAN technologies provided by MNO or MVNE network. The current challenges included reducing the information overload on the platform, providing multilingual support at user level and providing a […]
Figo: Roaming, with no strings attached
Challenge A new opportunity in the context of data roaming was identified and proposed by the Globetouch team. As UX Practitioners, Think Design’s role was to tangibilize this idea into a seamless, usable and delightful product that is mature from the day it would be launched. Our Methodology A three day stakeholder workshop resulted in […]
GSMA: Powering Secure Authentications Through User Research
Our Strategy The Thinker Approach To conduct comprehensive research, our first steps were guided by defining a research foundation and recruitment criteria through a primary basic study. A UX audit was done to identify and judge the existing product’s UX around the areas of customer onboarding, navigation, and data representation, helping us define user tasks […]
Infozech: User-Centered Design for Telecom Industry Solutions
Challenge Infozech combines cloud-based technologies with a managed services approach to deliver unique solutions. Infozech’s iTOWERS is aimed at making it easier for passive infrastructure provider to remotely monitor the functioning of their tower sites.Providing deep and actionable analytics to telecom players in a consumable way, remained as a challenge to expand their scope and […]