Leveraging Opportunities To Craft Advanced Ux & Cx Initiatives
According to a recent survey*, only 20.7 percent of manufacturing organizations surveyed rated themselves as “highly prepared” to address the emerging business models the Fourth Industrial Revolution brings. However, industrial leaders worldwide are increasingly digitizing essential functions within their vertical and horizontal operation processes, with a clear focus on the end-to-end digitization of all physical assets and integration into digital ecosystems.
Challenges Into The Next Phase Of IT Infrastructure Design
1. Customer experience will become Customer Intelligence
2. Data Security and robust system will drive enterprise growth
*Source: Bloomberg analysis of United Nation Data, 2018
3. Digitization would disrupt legacy systems
How could design solutions drive digital transformation?
1. Creating customer-centric solutions
2. Gateway to simple and intuitive interfaces
3. Boosting collaboration
4. Supplementing intelligent solutions
5. Building digital trust
As design practitioners increase focus on enhanced Enterprise IT experiences and the convergence of new-age technologies, experience led practices and affordability of IT systems increase, the dawn of a symphonic enterprise is just around the corner. At Think Design, we manifest evidence of this every day of our work.
Looking Ahead: Futuristic Trends reshaping the world of enterprises
1
Enterprise learning and employee engagement
Collaborative solutions
BYOD
Cross-platform applications
Think Design’s Recommendation
2
Digital solutions changing the enterprise ecosystem
Growth of enterprise tailored apps
The use of mobile apps to improve operational efficiency and customer experience has accelerated; companies are increasingly moving from generic apps to enterprise fit apps with specific functions. This avoids functional redundancy and ensures user-specific features resulting in a more streamlined workflow process.
Hybrid Cloud
API Revolution
Think Design’s Recommendation
3
Intelligent solutions driving transformation
Artificial Intelligence and Big data
Multi-layered security model
Intelligent Distributed systems
Think Design’s Recommendation
Think Design’s approach and recommendations to achieve superior enterprise user experiences
1. Always, design for the user
2. Personas, Actors, Segments: Clarify user types
3. Handoffs are critical: Design them well
4. Validate with users early on
5. The future is now; and it is intelligent
Partnerships impacting Enterprise & IT experiences across the world
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